Apple Hit With Second Class Action Lawsuit Over Siri

Apple has been hit with second class action lawsuit over Siri's poor performance.

Two weeks back Apple was sued by an iPhone 4S customer in New York for 'misleading and deceptive' Siri ads. 

The L. A. Times reports that the class action lawsuit filed in a U.S. Court by David Jones in California. Jones has accused Apple of overselling Siri's capabilities in the iPhone 4S commercials:

"Through its nationwide multimedia marketing campaign, Apple disseminates false and deceptive representations regarding the functionality of the Siri feature," the suit alleges. "For example, in many of Apple's television commercials, consumers are shown using Siri to make appointments, find restaurants, and even to learn the guitar chords to classic rock songs. In its advertisements, Apple depicts these tasks as easily accomplished "just by asking" Siri."

However, Jones hasn't found that using Siri is that easy, the suit said.

"Apple's deceptive commercials diverge greatly from the actual functionality and operation of the Siri feature as experienced by Plaintiff and fellow consumers," the complaint states.

For Jones, often "Siri would either not understand what Plaintiff asked, or, after a long wait, provided the wrong answer."

Jones is seeking financial "relief and damages" not just for himself, but also for other iPhone 4S owners.

Apple launched Siri - the personal assistant feature as a beta feature, which is currently available exclusively on the iPhone 4S. It can currently understand and speak the following languages: English (United States, United Kingdom, Australia), French (France), German (Germany) and Japanese (which was added in iOS 5.1). It also doesn't support Maps and local search with Yelp outside the U.S. Apple had said that it plans to add support for Chinese, Korean, Italian, and Spanish and bring Maps and local search support in additional countries in 2012

While Siri has received rave reviews and has single handedly helped Apple to sell millions of iPhones, some of  the iPhone 4S users have been quite critical of the feature as they've faced similar issues that Jones has mentioned in his lawsuit.

As we've have noted earlier, it will be interesting to see if Apple will be able to get away by saying that Siri is a beta feature, especially when the beta tag hasn't stopped Apple from promoting Siri in the iPhone 4S ads.